**Themysticsgarden.co.nz** ### **Frequently Asked Questions (FAQ) - Themysticsgarden.co.nz** Welcome to our FAQ page! Here, you’ll find answers to some common questions about shopping with us at **Themysticsgarden.co.nz**. If you have any other questions, feel free to contact us at [email protected] #### **1. What types of products do you sell?** We offer a range of **medicinal plants** carefully selected for their healing properties. Our plants are shipped in protective cardboard boxes to ensure they arrive safely at your doorstep. #### **2. Do you offer international shipping?** At this time, we only offer **shipping within New Zealand**. We hope to expand to international delivery in the future!#### **3. How long will it take to receive my order?** - **Processing Time:** Orders are usually processed within **1-2 business days**. - **Shipping Time:** Delivery typically takes **1-3 business days** after dispatch, depending on your location. Rural areas may take a bit longer. - You’ll receive a tracking number once your order has been shipped, so you can monitor its progress. #### **4. How much is shipping?** - **Standard Shipping:** Shipping costs are calculated at checkout based on your location and the size of your order. #### **5. How can I track my order?** Once your order is shipped, we will send you an email with your **tracking number**. You can use this number to track your order through the carrier’s website. #### **6. What should I do if my order arrives damaged or incorrect?** If your order is **damaged**, **defective**, or **incorrect**, please contact us within **48 hours ** of receiving your order. Send us an email at [email protected] with your **order number** and a photo of the issue. We will arrange a **replacement** or **refund** for you. #### **7. Can I return or exchange a product?** - We only accept returns or exchanges if your product is **damaged**, **defective**, or **incorrect**. We do not accept returns for change of mind. - If your product qualifies for a return, please contact us at [email protected] within **48 hours** of delivery. We will guide you through the return process. #### **8. How long does it take to process a return or refund?** Once we receive the returned item and confirm its condition, we will process your **refund** within **1-5 business days**. Refunds will be issued to the **original payment method** used for the purchase. #### **9. Do I need to pay for return shipping?** - If your item is **damaged** or **incorrect**, we will cover the cost of return shipping. - For other returns, the **return shipping cost** will be the responsibility of the customer. #### **10. Can I change my order after it has been placed?** Once an order is confirmed and processed, we are unable to modify it. If you need to make changes, please contact us as soon as possible, and we will do our best to accommodate your request before shipment. #### **11. Do you offer local pickup?** We do have a pickup address in Woodville which is based in the Manawatu, contact us at [email protected] to arrange pickup. #### **12. How do I contact customer support?** If you have any questions or need assistance, you can reach our customer support team by email at [email protected]. We are happy to help! --- We hope this page helps answer your questions! If you need further assistance, don’t hesitate to get in touch with us. Thank you for shopping with **Themysticsgarden.co.nz**! ---