**Return Policy . Thank you for shopping with us at **Themysticsgarden.co.nz**. We are committed to providing high-quality medicinal plants and want you to be fully satisfied with your purchase. Please read our return policy below for details on how we handle returns and exchanges. #### **1. Returns & Exchanges** - **We do not accept returns or exchanges** unless the product is **damaged**, **defective**, or **incorrect**. - If your order arrives in any of these conditions, please contact us within **48 hours** of receiving your order to arrange a return or exchange. #### **2. Damaged or Faulty Items** - If your product arrives damaged, defective, or incorrect, please **contact us immediately**. For faster processing, include a photo of the damaged item and its packaging. - We will offer a **replacement** or **full refund**, depending on the situation. Claims for damaged or incorrect items must be made within ** 48 hours** of delivery. #### **3. Change of Mind** - **We do not accept returns or exchanges for change of mind**. Please review your order carefully before purchasing, as we cannot accept returns simply due to a change of preference or mistake. #### **4. How to Return or Exchange** - To initiate a return or exchange, please email us at [email protected] with your **order number** and a description of the issue. - Once your return is approved, we will provide return instructions. Please ensure the item is securely packaged to avoid damage during transit. - **Return shipping costs** are the responsibility of the customer, unless the return is due to a damaged or incorrect product. #### **5. Refund Process** - Once we receive the returned item and verify its condition, we will process your **refund** within **5-7 business days**. Refunds will be issued to the **original payment method** used for the purchase. - If the return is due to a damaged or defective product, we will either offer a **replacement** or a **refund**, depending on your preference and product availability. #### **6. Shipping Costs** - Shipping costs are **non-refundable** unless the return is due to an error on our part or a damaged/incorrect product. - If the return is due to a damaged or incorrect item, we will **cover the cost** of return shipping. #### **7. Ineligible Returns** - Returns cannot be accepted for products that have been **altered**, **damaged by the customer**, or items that are **not in their original condition** upon return, unless the product is defective or incorrect. --- At **Themysticsgarden.co.nz**, we want to make sure you're happy with your purchase. If you have any questions or need assistance with your order, please don't hesitate to get in touch with us. **Contact Us:** Email: [email protected] .Thank you for shopping with **Themysticsgarden.co.nz**! ---