** Thank you for shopping with us at Themysticsgarden.co.nz! We are committed to providing you with high-quality medicinal plants and ensuring a smooth and safe delivery process. Below are the details of our shipping policy: **1. Shipping Locations:** We currently ship our medicinal plants throughout New Zealand. **2. Processing Time:** Orders are typically processed within **1-2 business days**. Orders placed on weekends or public holidays will be processed the next business day. **3. Shipping Method:** All orders are shipped via **standard courier services** in eco-friendly, sturdy cardboard boxes to ensure your plants arrive in excellent condition. **4. Shipping Fees:** Shipping fees are calculated at checkout based on the size of the order and delivery location. **5. Delivery Time:** Standard delivery within New Zealand typically takes between **1-3 business days** depending on your location. Rural or remote areas may experience slightly longer delivery times. **6. Packaging:** We take great care in packaging your medicinal plants to minimize damage during transit. Each plant is carefully secured in a protective cardboard box to maintain freshness and integrity. **7. Order Tracking:** Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment's progress. **8. Delivery Issues:** If your order arrives damaged or if there are any discrepancies, please contact us within **48 hours** of delivery. We will work with you to resolve the issue as quickly as possible. **9. Shipping Restrictions:** We are unable to ship to international addresses at this time. All shipments are limited to within New Zealand. **10. Returns and Refunds:** Due to the nature of our products, we do not accept returns on medicinal plants unless the item is damaged or defective upon arrival. Please see our Returns Policy for more details. **Contact Us:** at [email protected] If you have any questions or concerns about your order, shipping, or delivery. Thank you for choosing our medicinal plants for your well-being!